New Heights Pharma ("we", "us", or "our") operates two mobile applications:
NHP Ordering Pad, which our Wholesale customers use to place orders with us, and NHP Healthcare, which our Healthcare sales representatives and managers use to place and approve orders for customers.
This policy explains how we collect, use, and protect your information when you use either app. By using NHP Ordering Pad or NHP Healthcare, you agree to the practices described in this policy.
Information We Collect
We collect the following information to provide and improve our services.
Both apps
- Name & Email Address — collected when your account is created and used to identify you within the app and communicate with you.
- Order Information — the products, quantities, prices, delivery or pickup details and notes on the orders placed or approved through the app.
- Push Notification Tokens — collected when you grant permission to receive push notifications, used solely to send order updates and relevant alerts.
NHP Healthcare app (NHP staff)
NHP Healthcare is used to sign in with your NHP staff account. It collects no personal information beyond what is listed above.
The apps do not access your location, contacts, camera, microphone or photos.
How We Use Your Information
Your information is used strictly to operate and improve the NHP Ordering Pad and NHP Healthcare experience:
- To authenticate and manage your account securely
- To process and track your orders
- In NHP Healthcare, to send each order to the right manager for approval and, once approved, to our business systems for fulfilment
- To send push notifications about your orders and important updates
- To communicate with you via email when necessary
- To keep a record of who placed and approved each order, for our business and audit purposes
Push Notifications
We use push notifications to keep you informed about your order status and app updates.
In NHP Healthcare, managers are notified when an order is waiting for their approval, and sales representatives are notified when their order is approved, returned to them (with the reason), or given an order number in our system.
Notifications are delivered through Apple Push Notification service and Google Firebase Cloud Messaging. You can disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the app, but you may not see approvals and order updates as promptly.
NHP Healthcare: Staff Sign-In
NHP Healthcare is for New Heights Pharma staff only. Accounts are created by NHP, and you sign in with the email and password for your NHP staff account. The app does not allow anyone to register themselves.
Data Sharing
We do not sell, trade, or transfer your personal information to third parties. Your data is only shared with trusted service providers who assist in operating our platform, and only to the extent necessary to provide our services. All service providers are bound by confidentiality obligations.
These providers are:
- Amazon Web Services, for secure sign-in and account management
- Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service), for delivering push notifications
Orders are also passed to our own business systems (SAP) so that they can be fulfilled.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. All data is transmitted over secure encrypted connections (HTTPS). Access within the apps is limited by role, so that people see only what their work requires.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
Order records are kept for as long as we need them for our business, accounting and legal obligations, even after an account is closed.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also withdraw consent for push notifications through your device settings. To exercise any of these rights, please contact us using the details below. Staff using NHP Healthcare can also contact their NHP administrator.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Questions or Concerns?
If you have any questions about this Privacy Policy, please reach out to us.
Contact Us